Welcome to Viprex Wears. These Terms & Conditions govern your use of our website and the purchase of products from our store.
By accessing our website, creating an account, placing an order, or purchasing any product from Viprex Wears, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Viprex Wears
Viprex Wears is an online apparel brand offering a range of products including gym wear, summer wear, casual wear, coord sets, t-shirts, hoodies, jackets, activewear, tracksuits, and other apparel.
We aim to provide a smooth, secure, and reliable online shopping experience for customers across Pakistan.
2. Acceptance of These Terms
By using the Viprex Wears website, you confirm that you agree to comply with these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
We may update these Terms & Conditions from time to time. Any changes will be published on this page, and continued use of our website after changes are posted will be considered acceptance of the updated terms.
3. Product Information
We make every reasonable effort to ensure that product descriptions, images, sizes, colours, prices, and other information displayed on our website are as accurate as possible.
However, please note that:
- Product colours may appear slightly different depending on your screen, device, or display settings.
- Actual product measurements may vary slightly.
- Product availability may change without prior notice.
- We reserve the right to update product descriptions, prices, images, and specifications when necessary.
We recommend reviewing the product description and Size Guide carefully before placing an order.
4. Pricing
All product prices displayed on the Viprex Wears website are listed in Pakistani Rupees (PKR), unless stated otherwise.
We reserve the right to:
- Change product prices at any time.
- Introduce or remove promotional offers.
- Correct pricing errors.
- Update discounts or promotional campaigns without prior notice.
The price applicable to your order will generally be the price displayed at the time your order is placed, subject to the correction of any obvious pricing or technical errors.
5. Placing an Order
When you place an order through our website, you agree to provide accurate and complete information, including:
- Full Name
- Contact Number
- Email Address, where applicable
- Complete Shipping Address
- Correct product, size, colour, and quantity selection
It is your responsibility to ensure that the information provided during checkout is accurate.
Viprex Wears cannot be held responsible for delays or delivery issues caused by incorrect, incomplete, or inaccurate customer information.
6. Order Confirmation
After placing an order, you may receive an order confirmation through the contact details provided during checkout.
Please note that receiving an order confirmation does not always guarantee final acceptance or availability of the order.
Viprex Wears reserves the right to contact you for order verification or additional information before processing your order.
7. Order Acceptance & Cancellation
We reserve the right to cancel or refuse an order in certain situations, including but not limited to:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraudulent activity.
- Incomplete or inaccurate customer information.
- Orders that cannot be verified.
- Technical or system errors.
If an order is cancelled after payment has been successfully received, our customer support team will guide you regarding the applicable resolution.
Customers who wish to request an order cancellation should contact our support team as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible.
8. Payment
Viprex Wears may offer one or more payment options through the checkout process.
Customers are responsible for ensuring that all payment information provided is accurate and authorized.
For more information about how we handle customer information, please review our Privacy Policy.
9. Order Processing
Orders are generally processed within 2–3 business days.
Processing times may vary during:
- Sales and promotional campaigns
- Public holidays
- Weekends
- High order volumes
- Unforeseen operational circumstances
We always aim to process and dispatch orders as efficiently as possible.
10. Shipping & Delivery
Viprex Wears delivers orders across Pakistan.
After processing, orders are typically delivered within 4–7 working days, depending on the customer’s location and courier operations.
Delivery timelines are estimates and may vary due to factors beyond our direct control, including:
- Remote delivery locations
- Weather conditions
- Courier delays
- Public holidays
- High-volume periods
- Other unforeseen circumstances
Where tracking information is available, customers will receive relevant shipping updates.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Viprex Wears will not be responsible for delays, failed deliveries, or additional costs resulting from:
- Incorrect addresses
- Missing address details
- Incorrect contact numbers
- Customer unavailability
- Failure to receive or collect the parcel
If you notice an error in your shipping information, please contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.
12. Exchanges
Viprex Wears offers a 7-day size exchange policy on eligible products, subject to the conditions outlined in our Exchange Policy.
To qualify for an exchange:
- The request must be made within 7 days of receiving the order.
- The item must be unused and unwashed.
- Original tags must remain attached.
- The product must be returned in its original packaging.
- The product must not show signs of wear, stains, perfume, deodorant, damage, or alteration.
- Proof of purchase or an order number may be required.
Exchange availability is subject to stock availability.
For complete details regarding eligibility, shipping costs, defective products, and the exchange process, please review our Exchange Policy.
13. Refunds
Unless otherwise required by applicable law or specifically confirmed by Viprex Wears, refunds are not provided for:
- Change of mind
- Incorrect size selection by the customer
- Personal preference
- A change in colour or style preference
Customers are encouraged to carefully review product details and the Size Guide before placing an order.
If you receive the wrong product, the wrong size due to an error by Viprex Wears, or a verified manufacturing defect, please contact our customer support team promptly so that we can review and resolve the issue in accordance with our Exchange Policy.
14. Product Availability
All products displayed on our website are subject to availability.
Although we make every effort to maintain accurate stock information, an item may occasionally become unavailable after an order has been placed.
If this happens, our customer support team may contact you to discuss the available options.
Viprex Wears reserves the right to limit product quantities or discontinue products at any time.
15. Promotions & Discount Codes
From time to time, Viprex Wears may offer promotional discounts, sales, or discount codes.
Unless otherwise stated:
- Promotions are available for a limited period.
- Promotions may apply only to selected products.
- Discount codes may have specific conditions.
- Only one promotional offer may be used per order where applicable.
- Promotions cannot usually be applied after an order has been completed.
- Viprex Wears reserves the right to modify or end promotional campaigns at any time.
Products marked as clearance or final sale may have separate exchange conditions as stated on the relevant product or promotion.
16. Customer Responsibilities
By using our website, you agree not to:
- Provide false or misleading information.
- Use another person’s information without authorization.
- Attempt fraudulent transactions.
- Interfere with the operation or security of the website.
- Misuse promotional offers or discount codes.
- Copy or reproduce website content without permission.
- Use our website for unlawful purposes.
Viprex Wears reserves the right to take appropriate action where misuse or suspicious activity is identified.
17. Intellectual Property
All content available on the Viprex Wears website, including but not limited to:
- Logos
- Brand names
- Product images
- Product descriptions
- Graphics
- Website content
- Videos
- Designs
- Text
is the property of Viprex Wears or used with appropriate permission.
You may not reproduce, copy, distribute, modify, or commercially use any content from our website without prior written permission from Viprex Wears.
18. Third-Party Services & Links
Our website may contain links to third-party platforms or services, including social media platforms and payment providers.
These third-party services operate according to their own terms and privacy policies.
Viprex Wears is not responsible for the content, availability, security, or practices of third-party websites or services.
19. Limitation of Liability
Viprex Wears works to provide accurate information, quality products, and a reliable shopping experience.
However, to the extent permitted by applicable law, Viprex Wears will not be liable for indirect, incidental, or consequential losses arising from:
- Delays caused by third-party courier services.
- Website interruptions or technical issues.
- Incorrect information provided by customers.
- Product colour variations caused by different screens or devices.
- Circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to limit any rights that cannot legally be excluded.
20. Changes to Products, Services & Website
Viprex Wears reserves the right to modify, update, suspend, or discontinue:
- Products
- Product prices
- Website features
- Promotions
- Services
- Policies
We may make these changes without prior notice where reasonably necessary.
21. Privacy
Your privacy is important to us.
The collection, use, storage, and protection of personal information are governed by our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be collected and used in accordance with our Privacy Policy.
22. Contact Us
If you have any questions regarding these Terms & Conditions, an order, payment, delivery, or any other matter related to Viprex Wears, please contact our customer support team.
Viprex Wears
Email: info@viprexwears.com
Phone / WhatsApp: +92 327 8500600
We will do our best to assist you as quickly as possible.
Thank You for Choosing Viprex Wears
At Viprex Wears, we are committed to providing premium apparel, transparent policies, secure shopping, and reliable customer support.
By shopping with us, you become part of a community that values comfort, confidence, quality, and performance.
Wear Confidence. Wear Performance. Wear Viprex Wears.