At Viprex Wears, we want you to shop with confidence. We understand that sometimes a product may not be the right size or there may be an issue with your order. That’s why we’ve created a simple and transparent exchange policy to make the process as smooth as possible.
Please read the policy below before requesting an exchange.
Our Exchange Commitment
Customer satisfaction is at the heart of everything we do. Every product is carefully inspected before dispatch to ensure it meets our quality standards.
If you receive an item that doesn’t fit properly, arrives damaged, or is different from what you ordered, we’re here to help.
To maintain product quality and hygiene for all customers, we currently offer exchanges only and do not provide refunds for change of mind or incorrect size selection.
Exchange Eligibility
To qualify for an exchange, your request must meet the following conditions:
- Exchange request must be submitted within 7 days of receiving your order.
- The item must be unused and unwashed.
- All original tags must still be attached.
- The item must be returned in its original packaging.
- The product must be free from stains, perfumes, deodorants, damage, or signs of wear.
- A valid proof of purchase or order number must be provided.
Products that do not meet these conditions may not be eligible for exchange.
Items Eligible for Exchange
You may request an exchange for:
- Gym Wear & Activewear
- Casual Wear
- Jackets
- Hoodies
- Tracksuits
- Other eligible apparel purchased directly from Viprex Wears
Exchange requests are subject to product availability.
Items Not Eligible for Exchange
For hygiene and quality reasons, we cannot accept exchanges if:
- The product has been worn or used.
- The product has been washed.
- Original tags have been removed.
- The product has been altered or damaged by the customer.
- The exchange request is made after the 7-day exchange period.
- The product was purchased during a clearance sale or marked as “Final Sale” (if applicable).
Please inspect your order upon delivery and contact us promptly if there are any concerns.
How to Request an Exchange
Requesting an exchange is quick and easy.
Step 1
Contact our customer support team through WhatsApp, email, or phone.
Please provide:
- Your Order Number
- Full Name
- Contact Number
- Reason for Exchange
- Photos of the product (if the item is damaged or incorrect)
Step 2
Our customer support team will review your request and confirm whether your exchange is approved.
If additional information is required, we will contact you before proceeding.
Step 3
Carefully pack the item in its original packaging to prevent damage during transit.
We recommend using a reliable courier service when sending your parcel.
Step 4
Once we receive and inspect the returned product, we will process your exchange and dispatch the replacement item as quickly as possible.
You will receive shipping updates once the replacement order has been prepared.
Wrong Product or Manufacturing Defect
If you receive:
- The wrong product
- The wrong size (sent by Viprex Wears)
- A defective item
- A damaged product due to manufacturing issues
Please contact us within 48 hours of receiving your order.
After verification, Viprex Wears will arrange the exchange and cover the return shipping costs where applicable.
Customer satisfaction remains our priority, and we will work to resolve the issue promptly.
Size Exchange
Choosing the correct size is important, and we encourage all customers to review our Size Guide before placing an order.
If the selected size does not fit, you may request a size exchange within 7 days, provided the product meets all exchange eligibility requirements.
Replacement sizes are subject to stock availability.
Exchange Shipping Costs
The responsibility for shipping charges depends on the reason for the exchange.
Viprex Wears Will Cover Shipping Costs If:
- We shipped the wrong product.
- We shipped the wrong size.
- The product has a verified manufacturing defect.
Customer Will Cover Shipping Costs If:
- The wrong size was selected during checkout.
- The customer wishes to exchange for a different color or style.
- The exchange is requested for personal preference.
Processing Time
Once your returned item is received and approved:
- Inspection usually takes 1–2 business days.
- Replacement orders are generally processed within 2–3 business days.
- Delivery times follow our standard shipping schedule.
We strive to complete every exchange as quickly as possible while maintaining our quality standards.
Exchange Availability
Exchanges are processed based on product availability.
If the requested size or product is temporarily unavailable, our customer support team will contact you to discuss suitable alternatives.
Important Notes
To help us process your exchange efficiently, please remember:
- Keep your original invoice or order confirmation.
- Do not remove tags until you are satisfied with the product.
- Try on apparel carefully to avoid stains or damage.
- Contact us as soon as possible if you experience any issues with your order.
Following these guidelines helps us ensure a faster and smoother exchange process.
Need Assistance?
If you have any questions about our Exchange Policy or need help with your exchange request, our customer support team is always ready to assist you.
Viprex Wears
Email: info@viprexwears.com
Phone / WhatsApp: +92 327 8500600
Shop with Confidence
At Viprex Wears, we believe every customer deserves a reliable shopping experience. Our Exchange Policy is designed to give you peace of mind, ensuring that if something isn’t right, we’ll work with you to make it right.
Thank you for choosing Viprex Wears. We appreciate your trust and look forward to serving you again.